Program Manager Field Delivery operations

Location(s):
Heredia, Heredia, Costa Rica
Chennai, Tamil Nadu, India
Category: Services
Job ID: 3067924
Posted: 1/11/2021 8:00:00 AM

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:
1. Manages internal projects

  • Budget as detailed in Impact section Large/ complex/ single or multiple regions.
  • May include detailed design of sponsors' high-level concept High risk.


2. Manages project financials including business impact

  • Meets or exceeds approved budgets.
  • Provides reliable financial forecasts to Management.


3. Manages stakeholder relationships

  • Manages upper level stakeholder relationships.


4. Manages project team

  • Manages internal as well as external resources with a team size generally greater than 20 people from multiple countries.
  • Mentors and encourages skill development of project team members.
  • Provides detailed performance review input and development recommendations for team members .

Education and Experience Required:

  • First Level University degree.
  • 7+ years in project management roles or in like roles/businesses.

Knowledge and Skills:

  • Demonstrates an in-depth understanding of key Services' operational policies, processes and methodologies applicable to project management.
  • Data analytics skills
  • Speaks with authority to most layers of depth related to project management methods.
  • Makes use of and contributes to Services PM Profession community.
  • PMP Certified .

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