The Field Service Rep in this role will be supporting our Shutterfly account and their varied Indigo print presses.
Responsibilities:
Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.
Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems.
Provide direct post-sales systems technical support to end users and HP Authorized Service Providers.
Solve technical problems on an assigned hardware and software platforms.
Use proactive monitoring procedures/tools to identify problem prevention opportunities.
Education and Experience Required: Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience.
Knowledge and Skills:
Knowledge of corporate organization, job, and policies.
Advanced knowledge of operating systems and software.
Basic skills in project management.
Strong communication skills, problem analysis, and presentation skills.
Ability to develop Customer relationships.
Ability to perform while under high-pressure situations.
Ability to work in a team environment.
Basic networking, O/S, and troubleshooting knowledge.
Detailed understanding of general/technical aspects of the onsite system repair job.
#LI-POST
Join our talent community. Be the first to find out about job openings. Discover if there's a career match for you.
The Integrity at HP embody the fundamental principles that govern our ethical and legal obligations to HP. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors. Read more about how we win the right way.
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement
Pay Transparency Nondiscrimination Provision: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
HP is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail usaccomodation@hp.com. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.
This site uses cookies to offer you a better browsing experience.